LabTech Software
Develops remote monitoring and management (RMM) software for IT service providers, enabling automation of IT infrastructure monitoring and support tasks.
- CEO / Founder
- Matt Nachtrab
- Team Size
- 201-500
- Stage
- Acquired
- Total Funding
- Undisclosed
- Latest Round
- Acquisition - Undisclosed - February 2015
- Key Investors
- ConnectWise Capital; ConnectWise
Technology & Products
Key Products
LabTech RMM platform
Technological Advantage
Claimed advantage: Only RMM platform developed by MSPs for MSPs, offering tailored automation for IT service delivery. Verified advantage: Achieved 2 million agents sold in 24 months, indicating market adoption. Defensibility: Not specified; likely based on software IP and first-mover experience in MSP-focused RMM.
Differentiation
Value Proposition
Automates IT service delivery for small business networks, reducing technician inefficiencies and enabling proactive service management to drive monthly recurring revenue.
How They Differentiate
Positioned as the only RMM platform designed by MSPs for MSPs, with agent-based automation closely mimicking field technician workflows, unlike generic IT management tools.
Market & Competition
Target Customers
Managed service providers (MSPs) and IT professionals
Industry Verticals
IT Services; Managed Services
Competitors
Kaseya IT Automation; NinjaOne; Atera
Growth & Milestones
Growth Metrics
Revenue grew quarter over quarter since 2010; ranked #1 in Tampa Metro Area and #5 among top software companies on Inc. 500|5000 list in 2013.
Major Milestones
Founded in 2004; Acquired by ConnectWise and rebranded as ConnectWise Automate; Sold 2 million agents in 24 months; Named to Inc. 500|5000 list in 2013
Notable Customers
Integrity IT